Location
Hospice of the Good Shepherd, Backford near Chester
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This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Role
We are looking for a committed, dedicated and conscientious volunteer to join our Reception Team.
The volunteer will be required to cover our Hospice main reception on a Wednesday morning, fortnightly, from 9am to 1pm.
We are looking for somebody who has excellent listening and communication skills, can work as part of a team, but also using their own initiative. You must be caring, compassionate and able to treat people with dignity and respect.
The role will include:
Answering & transferring calls from the main switchboard
Welcome all visitors, ensuring they are signed in and directed to the correct place
General admin duties to support the franking of post, responding to emails and monitoring deliveries
Supporting Hospice teams with various adhoc tasks
If you think this role is for you, please complete the online application form. If you require more information please contact the Volunteer Service team on Volunteerservices@hospicegs.com.
If your application is successful you will be invited in for an informal chat with the Volunteer Manager.
About Us
The Hospice is a great place to work and volunteer. Based in Backford, Chester (with retail shops in Chester and Ellesmere Port), the Hospice provides specialist palliative and end-of-life care in a welcoming and compassionate environment.
Our specialist team of medical and nursing staff deliver end of life care to our patients and support their families, carers and friends but our services are varied across a number of disciplines and reflect the diverse nature of our care and support. In addition to Doctors, Nurses and Health care roles, we employ staff in a wide range of roles including Fundraising and Retail in our charity shops, Housekeeping and Catering, Social Work and Family Support such as Counselling and Spiritual Care, Living Well / Day Services as well as Business Support functions such as Administration, People & Development and Finance.
We also have a large number of Volunteer roles in all these service areas. We have been supported by our volunteers ever since the hospice was established and we now have over 400 people contributing their time in so many different ways. Every hour volunteered allows us to continue providing specialist care and we are always welcoming applications for new volunteers so please get in touch.
We believe that equality of opportunity and freedom from discrimination is a fundamental right for everyone, and that diversity within our organisation and our community is a strength to be valued, promoted and developed.
Being a part of and supporting such a diverse community, it is vital that our staff and volunteer team represents the community in which we work. We welcome applications from people from all walks of life and backgrounds irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential.
We do not discriminate against employees and volunteers or applicants and select the best person for each job or role based on relevant skills and experience.
We offer continued NHS Pension Scheme membership for those who meet the eligibility criteria, as well as a defined contribution pension scheme for all other colleagues.
NHS Terms and Conditions
NHS Agenda for Change terms and conditions for Nurses and Health Care Assistants. SAS contract terms and conditions for Hospice Doctors.
Salary Sacrifice Benefits
Cycle to work, home technology, holidays and more.
Employee Assistance Programme
24/7 confidential support and counselling service for staff.
Discounts and Lifestyle Savings
Eligible for Blue Light Card and Perkbox Highstreet savings in many retailers and supermarkets.
Generous holiday entitlement
Flexible Working
Where roles allow, we support flexible and hybrid working options.
Mental Health First aiders on-site
Onsite Café and staff discount
Long Service Awards and Employee Recognition
Free on-site parking
Wellbeing Initiatives
Our Values
Dignity & Respect
Care & Compassion
Trust & Honesty
Teamwork & Collaboration
Excellent Communication
Our Strategic Priorities
Our Care
We will continue to provide high quality, safe, compassionate, person-centered care across all the services we provide.
Our Culture
We will lead, grow, and develop an open, engaging culture with our colleagues and service users and develop collaborative relationships with our commissioners and communities.
Our People
We aspire to an organisation where our people have the skills, behaviours, and values necessary to deliver excellent service.
Our Resources
We will strive for financial sustainability, faster innovation and achieve efficiency through continuous quality improvement.
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Privacy Policy
Hospice of the Good ShepherdPrivacy Statement
The following explains how we Hospice of the Good Shepherd (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Hospice of the Good Shepherd is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 6 months after the vacancy has closed. After this period, it will be fully anonymised.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Hospice of the Good Shepherd can exercise the right to update this policy as and when required.
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